Galway Executive Skillnet

Front line / Assistant Managers Programme

I recently took part in our very popular Front Line / Assistant Managers Programme.

As a firm believer in continuous learning and self-development when the Network Manager registered me for this business training course, I was only too delighted to take on the challenge.   The course consists of a series of 6 workshops, which incorporate practical approaches based on best practice.  During the workshops we had the opportunity to work through case studies and simulation exercises which enabled us to understand how our individual approaches and responses impacted on the overall outcome.  After each workshop we gave consideration to our new insight regarding management skills and implemented the necessary changes into our working environments.

It was difficult to find the time to complete the assignments,  however once I focused I found that the assignments were reinforcing and helping me implement what I had learnt in the workshops.  I reread my final edition of my assignment with a great sense of pride, I felt this essay was not just ticking a box it was a constructive report on how I successfully managed to implement change within the company.

In undertaking this project I have developed better skills in dealing with management and service providers alike and have greatly enhanced my negotiation skills.  There are still some minor obstacles to overcome however, due to the level of success achieved on this project I am now much more confident in my capacity to work independently, and meet challenges with greater focus and success.   There will always be new obstacles that will require greater people management skills, but each experience is providing opportunity for improved growth and development for me in this area.

What the participants had to say about the course.

  • The skills I have learned  can be brought back to my shop and the course actually changed my outlook and motivated me.
  • Team Communication & Customer Service strategies were invaluable.
  • Learn how to carry out marketing in my local area, along with up selling at the counter and how to retain customers.
  • I learnt how to plan & organise in a more efficient and productive manor.
  • I found the course very useful as all aspects were easy to implement into the business environment.
  • Learnt loads about dealing with me team and how to overcome difficulties

Additional suggestions/comments:

  • Tricia (one of the trainer) is the nicest person ever, patient with everyone.
  • Have a nice day and thank you so much for this invaluable course I would recommend it to anyone who interacts with people in business.

The next Front Line / Assistant Managers Programme starts 30th March

Galway Executive Skillnet – Training Needs Analysis for 2017

Galway Executive Skillnet (GES) is asking for your help to conduct a Training Needs Analysis (TNA) of your company’s current and future training and skills development needs.

As part of our annual application to Skillnets for funding we reach out to members companies to ask them to identify where they experience skills shortages / gaps so that we can apply for the appropriate level of funding to meet your company’s training and development needs.

To assist with your Training Needs Analysis we have developed a short survey that should only take 5-10 minutes to complete. We very much welcome your input so that we can identify and represent your needs.

To complete select click on the link  Galway Executive Skillnet – Training Needs Analysis  by 5pm on Thursday 15th September please.

We appreciate you taking the time to complete the survey and thank you in advance for doing so.

Employment Law & Personal Claims

Galway Executive Skillnet teamed up with Ronan Daly Jermyn Solicitors to bring you an information evening on Employment Law and handling personal claims. Thanks to all who stepped in out of the glorious sunshine to attend this event.  Claire Murray gave a very informative presentation on dealing with both Public Liability and Employers Liability Claims.

Employment Law Liz, Claire
Claire Murray, RDJ Solicitors and Liz Cassidy GES, Network Manager

McCambridge’s of Galway our hosts for the evening provided us with a excellent venue in their upstairs restaurant.  Equipment for the presentation, delicious food and refreshing drinks were all sponsored by McCambrige’s of Galway.

Both public Liability & Employer Liability claims largely relate to personal injury.  Claire gave us an insight into how the Injuries Board Works?

Along with some excellent recommendations on how to handle claims.

  • Retain Liability Audit documentation – including documentation that the area is regularly checked, for clean floors, adequate lighting and security.  Carry out a risk assessment & monitor the situation.
  • Consistent review of policies & procedures – engage external experts to review polices & procedures.
  • Use of disclaimers
  • Provision of clear instructions to guests & patrons
  • Carry out early investigation – take photographs, statements, maintain CCTV footage
  • Keep all relevant documentation for up to 2 years
  • Use incident report forms
  • Speak to witnesses & obtain witness statements.
  • Social Media posts, surveillance and investigation are all very useful for evidence.
  • Request all employees to complete a medical questionnaire during the induction process.  This is vital for risk assessment, as well as evidence in the case of an injury claim.

 

Foot in the Door Medical Device

Bernie Turley Goodman Medical, Jackie Kenny Goodman Medical & Aisling Conroy Cregg Recruitment

SALES ASAP

Telesales Business Training Session
Dermot McConkey Development and Training

Train the Trainer Participants

Train the Trainer Participants

Networking Event in collaboration with ACCA, GMIT and Galway Executive Skillnet

Carmel Brennan GMIT, Aidan Clifford ACCA Ireland, Adele O’Meallaigh Galway Executive Skillnet

JOINT AWARD CEREMONY

Award of Certificates – JSSP Courses

DIGITAL MARKETING

SALES ASAP

A great day with brilliant feedback and 50 participants.

Customer Service Foot in the Door

Adele O’Meallaigh, Galway Executive Skillnet, Heidi Duncan, McCambridges, Emer Garvey, DSP and Lesley Murray, Nelipak

Innovative Marketing on a Budget

Pearce Flannery, Pragmatica

Galway Young Entrepreneur Awards Business Expo

Jobsplus Information Event

Lesley Murray from Sealed Air Nelipak, Patricia Hynes,Emer Garvey and Dave McGinn from DSP

Digital Marketing Event